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FAQ

Return Policy

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Return Policy


Do you accept returns?

We accept returns no questions asked up to 30 days after the purchase date on your receipt for a full refund. After those 30 days you may make a warranty claim if there is a defect with your product and your product is covered by a manufacturer warranty.


If you want to make a claim on the warranty please contact the manufacturer directly. Here's the contact information for the manufacturers we carry:



Malouf Warranties

e: warranty@maloufsleep.com
w: http://www.maloufsleep.com

Lucid Warranties

e: warranty@lucidmattress.com
w: http://www.lucidmattress.com

Linenspa Warranties

e: online@linenspa.com
w: http://www.linenspa.com



How do I return a purchase?

Contact us here and state you would like to make a return. If you're returning a product under the 30 day money back guarantee we will send you a shipping label you can use it to ship the product back in its original packaging free of charge. Once the item ships we will issue a full refund.


How do I return a mattress that’s decompressed?

If we are unable to arrange for pickup, Linenspa will reimburse you for return ground shipping costs. Follow the steps below to ensure we can issue a refund as quickly as possible.




Obtain a mattress
carton



Place mattress
in carton



Ship the mattress
to Linenspa




How long does it take for me to receive my refund?

This largely depends on how you paid. If you paid with credit card you should see funds back in your account within 3-5 buissiness days. If you paid using PayPal you should be able to see the status of the refund in your PayPal account once it has been issued.


For more information on PayPal refunds please see here


When is my refund issued?

We will issue a refund (full or partial) once the item has been received and accepted by our returns department.


Does it cost me anything to make a return?

Not if it is within 30 days of the purchase date on your email receipt. We will ship the product back at no cost to you and issue you a full refund for the items returned.


Do you accept returns if it has been longer than 30 days?

No, we do not accept returns if it's not within the 30 days of the purchase date on your receipt. You may contact the manufacturer if you'd like to make a warranty claim.






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